RARE BIRDS PRIVACY POLICY
Last updated: April 2025
POLICY BRIEF AND PURPOSE
At Rare Birds, we are committed to protecting your privacy as an online visitor to our website and as a participant in our programs. We use the information we collect about you to maximise the services we provide to you. We respect the privacy and confidentiality of the information provided by you and adhere to the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).
You may change your details at any time by advising us in writing via email. All information we receive from our customers is protected by our secure server. Rare Birds' secure server software encrypts all customer information before it is sent to us. Furthermore, all customer data collected is secured against unauthorised use or access. We do not store credit card information on our servers.
We may collect and hold information about you when you:
Contact us directly via our website, email, or phone
Register for or participate in a Rare Birds program, event, or mentorship
Subscribe to our newsletters or communications
Apply for a scholarship, funding, or partnership opportunity
Visit our website or social media platforms
1. COLLECTION OF PERSONAL INFORMATION
We collect personally identifiable information that you voluntarily submit through our website or directly through our programs. This may include:
Name
Email address
Phone number
Address
Organisation and role
Business or startup details
Demographic information (gender, age, etc.)
Technical information such as IP address, browser type, pages visited
This information is used to support your engagement in our mentoring and educational programs and to communicate with you about our services.
We may also collect sensitive information such as diversity indicators (e.g. Aboriginal or Torres Strait Islander status) only where you have provided your consent and where it is relevant to program participation or reporting requirements.
2. USE OF PERSONAL INFORMATION
Your information may be used to:
Deliver our services and programs to you
Respond to enquiries
Improve our offerings
Conduct analytics and research
Comply with legal obligations
Assess eligibility for program funding or scholarships
Provide you with updates, resources, and opportunities relevant to your engagement with Rare Birds
3. DISCLOSURE OF PERSONAL INFORMATION
We may disclose your personal information to:
Program partners
Mentors and mentees
Contractors and service providers who help us operate our programs
Government or funding bodies when required
Overseas recipients for program delivery (in accordance with APP 8)
We take reasonable steps to ensure overseas recipients comply with the Australian Privacy Principles.
Where we use external service providers (such as IT support or email platforms), we ensure those providers handle your information with care and in accordance with applicable privacy laws.
4. ACCESS TO AND CORRECTION OF PERSONAL INFORMATION
You may access, update or correct your personal information by contacting us. We will respond within a reasonable time and may require verification of identity. If you request deletion of your personal information, we will take reasonable steps to comply unless we are legally required to retain it.
5. SECURITY
We use industry-standard security measures to protect your personal information from misuse, interference, loss and unauthorised access. Your personal information is stored securely and only authorised personnel have access.
We regularly review and update our security measures in line with best practices.
6. COOKIES AND ONLINE DATA
We use cookies and similar technologies to enhance your experience and collect data for website analytics via Google Analytics and similar tools. Cookies help us understand how our website is used and allow us to improve functionality and performance. You may disable cookies in your browser settings.
7. DIRECT MARKETING
We may use your personal information to send marketing materials unless you opt out. You can unsubscribe from our emails at any time by using the unsubscribe link or contacting us directly.
8. COMPLAINTS
If you have a complaint about our privacy practices, please contact us:
Email: [email protected]
Phone: +61 425 322 505
If you are not satisfied with our response, you may contact:
Office of the Australian Information Commissioner (OAIC)
GPO Box 5218 Sydney NSW 2001
Website: www.oaic.gov.au
Phone: 1300 363 992
9. EUROPEAN UNION USERS (GDPR)
If you are in the European Union, the GDPR provides additional rights including the right to:
Request access to or deletion of your data
Restrict or object to processing
Data portability
We process your data based on consent, contract necessity, or legitimate interest.
10. CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time. We encourage you to review it periodically. Continued use of our services confirms your acceptance of the updated policy.
We will notify you of material changes through email or a notice on our website where appropriate.
If you have any questions or concerns about this policy or how your data is handled, please get in touch with us at the contact details provided above.